Refund and Return Policy

Refund and Return Policy

Effective Date: 11/01/2023

At Graff Designs , we take great pride in crafting exquisite handmade jewelry. We strive to provide you with the highest quality pieces that you’ll cherish for a lifetime. Our commitment to quality is unwavering, and we want you to be completely satisfied with your purchase.

All Sales Are Final

We want you to make an informed decision when purchasing our handmade jewelry. Please take the time to carefully review the product descriptions, images, and specifications provided on our website. If you have any questions or need additional information about a specific piece, our friendly and knowledgeable customer service team is always here to assist you. You can reach us at

As a reflection of our dedication to quality and craftsmanship, we stand by the excellence of our products. Consequently, we do not offer refunds or accept returns for products that have been correctly shipped and delivered to you, as all sales are final.

Defective or Damaged Items

In the rare event that you receive a defective or damaged item, we will promptly address the issue. Please contact our customer service team within 7 days of receiving your order, and provide us with detailed information and images of the defect or damage. We will work with you to find a suitable resolution, which may include a replacement or repair, depending on the specific circumstances.

Lost or Stolen Shipments

If you believe your order has been lost or stolen during transit, please contact our customer service team. We will investigate the matter and take appropriate steps to assist you. Please keep in mind that we are not responsible for lost or stolen items after they have been successfully delivered to the address you provided during the order process.

Contact Us

If you have any questions or need assistance, please don’t hesitate to reach out to our customer service team. We are here to help and ensure your experience with Graff Designs is exceptional.

Customer Service Email:
Customer Service Phone:

Thank you for choosing Graff Designs. We appreciate your business and look forward to serving you with beautifully handcrafted jewelry for years to come.